Example answer: "When I first started as a customer service representative, I had a coworker who would often have trouble working with challenging customers because he would sometimes lose his patience. Eventually, I talked to him about the problem, and I encouraged him to try to take deep breaths in between responses and to remember that our Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 34 Optum Customer Service Representative interview questions and 34 interview reviews. Free interview details posted anonymously by Optum interview candidates.
\ncustomer service representative interview questions and answers
They want someone who is friendly, organized and detail-oriented. When answering this question, think of the qualities that helped you succeed as a patient account representative in previous roles. Example: “I believe some of the most important qualities for a successful patient account representative are being empathetic, organized and
I interviewed at American Income Life (Toronto, ON) Interview. It was an company overview followed by HR interview where We will be asked about our experiences and suitability for the applied position. Then raised questions about the professional experience we have in certain criteria like loyalty, competitive player, teamwork.
Accepted Offer. Positive Experience. Easy Interview. Application. I interviewed at Accenture (Dublin, Dublin) Interview. Face to face - easy questions about Customer service role Tell me about a difficult customer that you had to handle Tell me about your last experience working in a team. Interview Questions. Tell me about a difficult customer What to look for in an answer: Product and industry knowledge. Problem-solving abilities. Active listening skills. Example: "I enjoy the personal connections with customers and prospects, but I excel at being organized. I use sales management software and am meticulous about responding to emails and phone calls. This question will help you understand how they make decisions – a skill that can be very important in customer service. For example: “We work with our manager/department head on this” or “It depends on who has more experience”. 24. Give me an example of a time you couldn’t solve a customer’s problem. General patient service representative interview questions. Hiring managers may start the interview with some general patient service representative interview questions so they can get to know you better. Here are 10 typical questions an interviewer may ask: Tell us about yourself. Describe your ideal work environment.
9. Describe a situation where you had to explain complex technical concepts to a customer in two languages. Being a bilingual customer service representative requires more than just the ability to speak two languages. It requires the ability to explain complex concepts in both languages, understand each language’s nuances, and bridge the gap

TIP #2 – An ability to handle multiple calls on a daily basis is a key requirement of this role. Provide details during your Call Center Agent/Representative interview of when you can work under pressure and also carry out the same/repetitive task on a regular basis. TIP #3 – Have a solid reason for why you want to work for their company at

Question #2: Describe a situation when you interacted with an upset customer and how you resolved their concerns. How to answer: Using the STAR method (situation, task, action, result) can help you tell a story of when you dealt with an unhappy customer and what actions you took to resolve their concerns. Choose a situation that ends with a
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